Frequently Asked Questions
Guests enter their booking number, email, or phone number. The system verifies the reservation, scans their ID, confirms payment status, and (if enabled) unlocks the door automatically.
Yes, our platform is fully integrated with Beddy.io and supports all major booking portals connected to it.
Absolutely. The self check-in system is available 24/7, allowing guests to arrive and check in whenever it’s most convenient for them.
No app is required. Guests access the system through a web interface that works on any device.
Yes. We use encrypted and GDPR-compliant processes to scan and store guest identification documents.
Yes, our platform supports multi-property management from a unified dashboard.
The system detects unpaid bookings and can prompt the guest to complete payment before check-in is finalized.
Yes. If integrated with your smart lock system, the platform can generate and send access codes or trigger automatic door unlocking after successful check-in.
Definitely. You can add your logo, brand colors, and custom domain for a fully branded check-in flow.
Yes, you can easily configure buffer times, cleaning gaps, and availability rules within your dashboard.
Yes, you can set up your own cancellation policies, including deadlines and refund conditions.
The platform is multilingual and supports English, Italian, German, French, and other languages upon request.
Yes, you can enable real-time email or SMS notifications whenever a guest completes the check-in process.
Of course. Our support team is available 7 days a week to assist you with onboarding and any operational questions.
Setup is quick. Most properties can be fully operational within 24–48 hours from registration.